Privacy Policy

Last updated: March 7, 2026

This Privacy Policy explains how SendMate collects, uses, and shares information when you use the SendMate software application, website, and related services (collectively, the “Software”).

Local-first design: SendMate’s automation runs on your device. Our servers are used primarily for account access, billing status, and support.

Information We Collect

Depending on your usage, we may collect:

  • Account information: Name, email address, phone number, and subscription status.
  • Support communications: Messages you submit through the in-app Support feature.
  • License and activation data: Activation status, device and application identifiers (which may be hashed), and timestamps.
  • Settings: Schedule configuration, feature preferences, and notification toggles you choose to save.

Diagnostics

Crash and error logs may include application version information and device/app environment details. Diagnostic reports are designed not to include Third-Party Service passwords, API keys, session cookies, message bodies, or contact phone numbers.

What We Do Not Want

Do not submit Third-Party Service passwords through support channels. We do not need passwords to provide support and will not request them.

What Stays On Your Device (Local-Only Data)

SendMate is designed to process sensitive automation data locally on your computer. The following data is stored locally on your device and is not transmitted to our servers:

  • Third-Party Service credentials: Passwords and API keys are stored locally. Where supported, they are encrypted at rest on your device.
  • Session cookies/tokens: Authentication cookies/tokens for Third-Party Services are stored locally and transmitted only as needed to authenticate requests to the applicable Third-Party Service.
  • Task/message processing data: Message content, contact names, phone numbers, and task lists that are used during automation are processed locally on your device.
  • Local history used for safety features: Local records used for duplicate detection and operational safeguards.

What We Store on Our Servers (Limited Metadata)

We store limited account and operational metadata on our servers to operate the Software, including:

  • Account information (such as name, email, phone, and subscription status)
  • Support requests you submit through in-app Support
  • License and activation metadata (activation status, device/app identifiers which may be hashed, timestamps)
  • Diagnostics (crash/error logs and app/version info)
  • High-level usage and operational logs (for example, feature usage counters and internal identifiers needed to operate and troubleshoot the Software)

We may also collect and store IP address information in the ordinary course of providing the Software (for example, for security, fraud prevention, and to document acceptance of our Terms).

We do not store Third-Party Service passwords, API keys, or session cookies on our servers.

We do not store message bodies or contact phone numbers on our servers unless you explicitly submit them to Support.

Support Ticket Data

If you submit a support request through the in-app Support feature, it may contain information you choose to include (such as screenshots, descriptions, or contact details). We retain support ticket data as needed to resolve your request and for quality assurance. Do not submit Third-Party Service passwords in support tickets.

How We Use Information

We use information to:

  • Operate the Software, including access control and activation.
  • Provide customer support.
  • Prevent fraud, abuse, and unauthorized access.
  • Improve reliability and fix bugs.
  • Manage billing and account administration.

Sharing

We may share information with:

  • Payment/merchant providers to process subscription billing.
  • Infrastructure providers used to host and operate the Software.
  • Support providers used to manage support requests.
  • Legal/compliance authorities when required by law, legal process, or to protect our rights.

We do not sell personal data to advertisers.

Third-Party Services

Third-Party Services may collect data independently when you use them. Their privacy practices are governed by their own policies; SendMate does not control them.

Retention and Security

We retain information as needed for operations and legal/accounting requirements. We use reasonable safeguards to protect your data; however, no system is 100% secure. You are responsible for securing your device and access credentials.

Your Choices

You may request access to, correction of, or deletion of your personal data through the in-app Support feature, subject to legal retention requirements.

Contact

Privacy requests and questions must be submitted through the in-app Support feature.

Operator (minimal disclosure): SendMate is operated by Mint Strategies LLC (d/b/a “SendMate”).